Terms of Service

Staley Electric – Terms of Service

Effective Date: December 11^th, 2025

Welcome to Staley Electric’s website. These Terms of Service (“Terms,” “Agreement”) govern your access to and use of staleyelectric.com and all services provided by Staley Electric (“Company,” “we,” “our,” “us”). By accessing our website, scheduling service, or engaging with Staley Electric, you agree to be bound by these Terms. If you do not agree, please discontinue use of our website and services.

Company Information

Staley Electric
Trusted Since 1951
Residential • Commercial • Industrial
Located in Little Rock, Arkansas
Website: https://staleyelectric.com
Phone: 501-565-3006
Email: serviceteam@staleyelectric.com

Scope of Services

Staley Electric provides electrical services for residential, commercial, and industrial clients, including but not limited to:

Electrical troubleshooting and repair
Installations, upgrades, and rewiring
Generator sales, installation, and maintenance
Safety inspections
Preventative maintenance
Emergency electrical services
Membership programs (Staley Shield)
Community programs (SOAR Program)

All services are scheduled and performed based on technician availability and customer location.

Quotes, Pricing & Billing

3.1 Estimates
Staley Electric may provide written or verbal estimates before performing work. Estimates are not guarantees and final pricing may vary based on conditions found during service.

3.2 Pricing & Acceptance
By allowing our technicians to begin work, you agree to the pricing presented at the time of service.

3.3 Payment Terms
Payment is due upon completion of service unless otherwise agreed in writing. Staley Electric accepts major credit cards, checks, and approved financing options.

3.4 Late or Declined Payments
Unpaid invoices may accrue late fees or be subject to collections. You agree to be responsible for all associated fees.

Customer Responsibilities

You agree to:

Provide safe and reasonable access to the service area
Ensure pets, valuables, and sensitive items are secure
Notify Staley Electric of any hazardous conditions
Provide accurate information regarding your property and electrical systems

Failure to do so may result in additional charges, rescheduling, or denial of service.

Warranty & Guarantee

Staley Electric stands behind the quality of our workmanship. Warranty terms may vary depending on service type, materials used, and manufacturer specifications.

5.1 Workmanship Warranty
We provide a limited workmanship warranty on services performed. This warranty does not cover:

Customer-supplied materials
Damage caused by misuse, neglect, or third-party work
Environmental events (storms, power surges, flooding, etc.)

5.2 Manufacturer Warranties
Any applicable manufacturer warranty (e.g., Kohler generators) is governed by the manufacturer’s terms and conditions.

Staley Shield Membership Program

Membership benefits (including priority scheduling, service discounts, and annual safety inspections) are subject to the terms provided at the time of enrollment. Staley Electric reserves the right to modify or discontinue membership benefits with notice.

SOAR Program Disclosure

The SOAR Program (Staley Opens Its Heart for Arkansas) donates a percentage of qualifying service bills to selected organizations when properly referenced at the time of booking. Staley Electric may adjust program partners or donation percentages at any time.

Emergency & After-Hours Services

Emergency and after-hours services may incur additional charges. Estimated arrival times for emergencies are not guaranteed due to workload, distance, and safety considerations.

Website Use Terms

By accessing staleyelectric.com, you agree that:

You will not misuse or attempt to disrupt website functionality
Content provided is owned by or licensed to Staley Electric
You may not copy, reproduce, or distribute content without written permission
All information submitted (e.g., via contact forms) will be accurate
You are responsible for any information you provide to us

Staley Electric may update website features, pricing, or information at any time without prior notice.

Cancellations & Rescheduling

We ask that customers provide at least 24 hours’ notice for cancellations or rescheduling. Repeated cancellations or no-shows may result in additional fees or denial of future service.

Limitation of Liability

To the fullest extent permitted by law, Staley Electric is not liable for:

Indirect, incidental, consequential, or special damages
Damages resulting from customer negligence or unsafe conditions
Delays caused by weather, supply chain issues, or utility provider actions
Damage to outdated, already-compromised, or unsafe electrical components

In no event shall our total liability exceed the amount paid by you for the specific service giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Staley Electric and its employees, officers, and agents from any claims, damages, or losses arising out of:

Your misuse of electrical systems
Unsafe or undisclosed property conditions
Your violation of these Terms

Termination of Services

Staley Electric may decline or terminate service at any time for:

Unsafe working conditions
Customer misconduct or harassment
Nonpayment or repeated late payments
Violation of these Terms

Privacy Policy

Personal information collected through our website, phone, email, or service interactions is governed by our Privacy Policy, available on our website. By using our services, you consent to the collection and use of information as described there.

Changes to Terms of Service

Staley Electric may update or modify these Terms at any time. Any changes will be posted on this page with an updated Effective Date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.