Careers

Purpose

Contribute to the success of our service department by ensuring our customers are being billed timely and accurately. Maintain currency of Service receivables.

Duties/Responsibilities

• Review jobs from prior day for accuracy.
• Find and fix any errors from jobs prior day.
• Create billing for prior day jobs.
• Follow up on open jobs where payment was not collected from prior day.
• Post payments for Check, Credit Card, and Cash payments received.
• Follow collection process and collect on open jobs not paid.
• Maintain accuracy and currency of Accounts Receivable and Customer Accounts.
• Serve as a backup answering the phones.

Qualifications

• Strong organizational skills
• Exceptional communicator both written and oral
• Time management
• Quick to learn new systems and platforms
• Experience in billing and customer service collections

Position Specifications

• 7:30-4:30 M-F
• $16-$17 per hour

Staley Electric is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Purpose

The Accounting Specialist contributes to the company’s bottom line by certifying all invoices are paid timely and expense reports are processed correctly.

Job Duties

• Ensures all the necessary documentation is provided to pay bills timely.
• Enters all required vendor information to process payment.
• Adds new vendors into the system.
• Audit expense reports according to company policy.
• Reconciles company credit card statements.
• Inventory Receiving entry
• Accounts Payable entry
• A/P statement reconciliation
• Communicates with Vendors regarding disputes and requests.
• Reconcile Credit Card deposits
• Create Panel Assignments upon demand
• Assist Project Managers in completing Bid Requests upon demand
• Assists with new hire orientation and set-up.
• Processes receivable payments

Key Strengths

• Display “Excellence” in Customer Service every day to honor our employees and customers and make them smile about their experience with Staley Electric.
• Live out our core values everyday: Stewards, Trust, Agility, Loyalty, Excellence and having a Yes! Attitude.
• Gracious and compelling communication skills with both internal and external customers
• High organization skills and time management.

Position Specifications

• 7:30-4:30 M-F
• $16-$18 per hour depending upon experience.

Staley Electric is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Level: Entry
Job Location: Little Rock, AR.
Education Level: High School

Job Category: Customer Service

Description

We keep growing because we only hire the best and our customers love us for it. Staley Electric has been at this a long time here in Little Rock, you’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. Because we offer top of the line products and services, we need a top of the line Service Dispatcher who genuinely cares about the customer and looks at this opportunity as not just a job but a fulfilling career, a place to grow, an opportunity to excel, and where your work has a direct effect on the success of the company. At Staley Electric, you can earn top pay and benefits, receive quality training and be part of a team where you are trusted and recognized for your professional ability.

Purpose: The Billing Customer Service Representative contributes to the company’s bottom line by maximizing revenue, nurturing customer relations and building a positive image.

Job Duties:

• Directs, controls, and monitors the activities of a company’s technicians.
• Maintains contact with customers to exceed their expectations.
• Makes important scheduling decisions based on many variables related to time and distance, skill levels, and job priority.
• Respond quickly and calmly to problems, schedule changes, and handle emergency calls.
• Effectively match each technician’s skill level with the job.
• Estimate drive time accurately.
• Contact customers to inform them of the technician’s estimated time of arrival.
• Keep customers informed of any changes that affect them.
• Understand how to create a schedule and use the dispatch software.
• Develop contingency plans for busy times; optimize the schedule.
• Communicate, as necessary, with inventory personnel and parts people.
• Monitor technician performance; record results.
• Obtain and verify payment methods.
• Prepare for the next workday (supplies, technicians in place, etc.).
• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Follow customer protocol through satisfaction calls and closure documentation.
• Maintain and update customer database with complete and accurate information.

Key Strengths:

• Good at scheduling and communicating.
• Successful scheduling means:
• Match the right technician to the job.
• Develop accurate job time estimates.
• Get technicians to the job in the most efficient way.
• Optimize the schedule.
• Display “Excellence” in Customer Service Every Day to honor our customers and make them smile about their experience with Staley Electric.
• Live out our core values everyday: Stewards, Trust, Agility, Loyalty, Excellence and having a Yes! Attitude.

Level: Entry
Job Location: Staley Electric – Little Rock, AR
Education Level: High School
Travel Percentage: Minimal
Job Category: Entry Level

Description

Do you enjoy working with a team to complete large-scale construction, commercial or residential electrical projects? Want to be on the forefront of new commercial and residential projects coming to Central Arkansas? Enjoy working on electrical projects on a job site? At Staley Electric, you can earn top pay and benefits, receive quality training and be part of a team where you are trusted and recognized for your professional ability. Your ability “to show extraordinary care” to your work, our customers and each other is paramount to your success at Staley Electric.

For bright, energetic, career-minded, team players we offer outstanding career opportunities within the elite ranks of our electric field services group. If you’re looking for growth opportunities, comprehensive benefits, bonus potential, a remarkably stable company, and a chance to work with fantastic people, then read on!

Key Responsibilities

• Maintain a constant focus on two things – exceeding customers’ expectations and ensuring safety in all we do
• Electrical experience in commercial and/or retail environments – 1st or 2nd-year apprentice
• Skill in the installation, repair, and maintenance of all types of electrical system equipment and components
• Locate, diagnose, and troubleshooting in the electrical system or equipment
• Work standard computations relating to load requirements of wiring or electrical equipment
• Manage time, material and people resources throughout project lifecycles
• Manage work orders, sign-offs, daily log/journal and other project documentation
• Knowledge of the tools, equipment and materials common to the electrical trade
• Knowledge of applicable electrical codes, standards and regulations

Qualifications

• Self-starting highly motivated and used to work environments that move quickly
• Must demonstrate the highest standards of ethics and integrity
• Must meet company standards for pre-employment background and drug screening
• Typical physical demands include frequent work on lifts, ladders, and possibly rooftops and other harder-to-access areas.
• Must be able to see, hear, speak and write clearly in order to communicate with employees and/or customers; manual dexterity required for frequent reaching, climbing and lifting of objects (typically up to 50 lbs.), and operating power tools.
• This is a Safety Sensitive position per Act 593 of 2017.

Staley Electric is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Level: Experienced
Job Location: Staley Electric – Little Rock, AR
Education Level: High School
Job Category: Entry Level

Description

Are you skilled at serving customers with a friendly attitude while troubleshooting electrical issues? Staley Electric is an award-winning electrical service company and has been serving Arkansas residents and businesses for over 60 years. Our residential customers are the heart of Staley, so we need a person that works well with others and enjoys working in various environments. At Staley, you can earn top pay and benefits, receive quality training and be part of a team where you are trusted and recognized for your professional ability. Your ability “to show extraordinary care” to your work, our customers and each other is paramount to your success at Staley.

For bright, energetic, career-minded, team players we offer outstanding career opportunities within the elite ranks of our Staley Electric Service group. If you’re looking for growth opportunities, comprehensive benefits, bonus potential, a remarkably stable company, and a chance to work with fantastic people, then read on!

Key Responsibilities

• Maintain a constant focus on two things – exceeding customers’ expectations and ensuring safety in all we do
• Electrical experience in service, commercial and/or retail environments
• Skilled in the installation, repair, and maintenance of all types of electrical system equipment and components
• Locate and diagnosing trouble in the electrical system or equipment
• Work standard computations relating to load requirements of wiring or electrical equipment
• Manage time, material and people resources throughout project lifecycles
• Manage work orders, sign-offs, daily log/journal and other project documentation
• Knowledge of the tools, equipment and materials common to the electrical trade
• Knowledge of applicable electrical codes, standards and regulations

Qualifications

• Self-starting highly motivated and used to work environments that move quickly
• Must demonstrate the highest standards of ethics and integrity
• Strong customer/people relationship skills
• Must have valid driver’s license and meet company standards for pre-employment background and drug screening
• Typical physical demands include frequent work on lifts, ladders, and possibly rooftops and other harder-to-access areas.
• Must be able to see, hear, speak and write clearly in order to communicate with employees and/or customers; manual dexterity required for frequent reaching, climbing and lifting of objects (typically up to 50 lbs.), and operating power tools.
• This is a Safety Sensitive position per Act 593 of 2017.

Staley Electric is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Level: Experienced
Job Location: Little Rock, AR.
Job Category: Skilled Labor Trades
Travel Percentage: Periodic travel required
Education Level: Journeyman License Required

Description

Do you enjoy working with a team to complete large-scale construction and commercial electrical projects? Want to be on the forefront of new commercial projects coming to Central Arkansas? Enjoy working on electrical projects on a jobsite? At Staley, you can earn top pay and benefits, receive quality training and be part of a team where you are trusted and recognized for your professional ability. Your ability “to show extraordinary care” to your work, our customers and each other is paramount to your success at Staley Electric.

Key Responsibilities

• Maintain a constant focus on two things – exceeding customers’ expectations and ensuring safety in all we do.
• Experienced in commercial and retail environment
• Skill in the installation, repair, and maintenance of all types of electrical system equipment and components
• Locating and diagnosing trouble in the electrical system or equipment
• Working standard computations relating to load requirements of wiring or electrical equipment
• Manage time, material and people resources throughout project lifecycles
• Manage work orders, sign-offs, daily log/journal and other project documentation
• Knowledge of the tools, equipment and materials common to the electrical trade
• Knowledge of applicable electrical codes, standards and regulations

Qualifications

• Typical physical demands include frequent work on lifts, ladders, and possibly rooftops and other harder-to-access areas.
• Must be able to see, hear, speak and write clearly in order to communicate with employees and/or customers; manual dexterity required for frequent reaching, climbing and lifting of objects (typically up to 50 lbs.), and operating power tools.

Staley Electric is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Staley Electric offers a comprehensive benefits package consisting of:
Competitive Salary

• Medical Coverage
• Health Savings Account
• Flexible Spending Account
• Vision Coverage
• Dental Coverage
• Prescription Drug Program
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Voluntary Life & Accidental Death and Dismemberment (AD&D)
• Hospital Indemnity Coverage
• Critical Illness Coverage
• Accident Coverage
• Cancer Coverage
• 401(k) Plan with Company Match
• Paid Holidays
• Paid Vacation